Terms + Conditions

Color Disclaimer:
The product photos that you see on our website are of the actual product you will receive – and we try our best to capture the best representation of the colors that you will see in person. However, due to different computer monitors/calibrations colors may vary slightly from the picture.


Processing Times:

Please allow 1-2 weeks to process and fulfill your order


Shipping Times:

Shipping time will depend on which option you choose on checkout. The following are estimates for US residents:

FedEx SmartPost (3-8 business days after fulfillment)
Flat Rate (3-8 business days after fulfillment)
USPS Priority Mail (1-3 business days after fulfillment)
FedEx Ground (3-5 business days after fulfillment)
USPS ParcelSelect (2-8 business days after fulfillment)
FedEx Express Saver (3 business days after fulfillment)
FedEx 2 Day (2 business days after fulfillment)
FedEx Standard Overnight (1 business day after fulfillment)


Sales Tax:
We remit sales tax to South Carolina (where we are located), and California (where our manufacturer is located).


Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


Returns:
I don’t accept returns or exchanges.
But please contact me at thejoyathome at gmail.com if you have any problems with your order.


Cancellations:
I gladly accept order cancellations if requested within 1 hour of purchase to thejoyathome at gmail.com. Please include in your email the first and last name that was used on your order.


Damaged Items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us at thejoyathome at gmail.com within a week’s time!
We will request that the first thing you do is provide photos of the unsatisfactory product and the packing slip.


You Received the Wrong Item:
The last thing we want is for you to be stuck with something you didn’t order. If this happens, please get in touch with us at thejoyathome at gmail.com within a week’s time!
We will request that the first thing you do is provide photos of the product you received and the packing slip.


If your order never arrives:
If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at thejoyathome at gmail.com noting your order number. We’ll see what can be done.